Refund & Cancellation Policy

1. Digital goods are non-refundable once delivered

Beats purchased on ProdBy are digital files delivered instantly upon payment. Because the files and license are made available to you immediately, and there is no way to "return" a digital download once it has been accessed, purchases are non-refundable once the beat files have been downloaded, except in the limited cases described below.

2. When a refund may be issued

We will consider a refund in the following cases:

• Technical fault - the delivered MP3, WAV, or license file is corrupted, inaccessible, or otherwise genuinely unusable, and we are unable to resolve the issue by re-issuing the files.
• Duplicate or accidental charge - you were charged more than once for the same purchase due to a payment processing error.
• Beat removed after purchase - the beat is taken down from ProdBy after your purchase due to a confirmed copyright or licensing issue with the uploading Producer.

3. What isn't covered

Refunds are not provided for change of mind, purchasing the wrong license type, or dissatisfaction with a beat's creative direction after purchase. We encourage you to preview a beat's audio sample carefully before buying.

4. How to request a refund

If you believe your purchase qualifies under section 2, contact us at support@prodby.co.za with your order details within 7 days of purchase. We'll review each request individually and respond within a reasonable time.

5. Cancelled or failed payments

If a payment is cancelled or fails before completion, no charge is made and no beat purchase is created, there is nothing to refund in this case.

6. Producer payouts and refunds

If a refund is issued, the corresponding amount is deducted from the Producer's available balance for that sale. This ensures Producers are not paid out for transactions that were subsequently refunded.

7. Contact

Questions about this policy can be sent to support@prodby.co.za.